International Orders

HOW TO PLACE AN ORDER:
You may place an order online only if your country is on the shopping cart ‘Drop Down’ list when entering your shipping information on the shopping cart. If your country is not on the ‘Drop Down’ list your order must be E-mailed here.

In your E-mail, describe:

(1) what you would like to order with Product Name and SKU Number,

(2) your exact shipping address (which should also include province and state name),

(3) your contact E-mail address,

(4) your contact phone number.

After we receive your order, we will then notify you of your International shipping rate and order total, including information on how to send your payment.

PAYMENT:
If your country is not on the ‘Drop Down’ list in the shopping cart ‘Customer Profile’ page:
We accept only Western Union, Bank Cashiers Check and Bank Money Order payments.

If your country is on the ‘Drop Down’ list in the shopping cart ‘Customer Profile’ page:
Credit Card and PayPal payments are accepted as well as Western Union, Bank Cashiers Check and Bank Money Order payments. We will be in contact with you for payment processing.

If you choose to use Western Union, then you must notify us by email with your exact address. We will then send you an email with information on how to locate your nearest Western Union office. After sending your Western Union payment, you must then email us your Western Union Receipt Number (MTCN #).

If you are sending a Bank Cashiers Check or Bank Money Order, E-mail us and let us know that it has been sent.

SHIPPING METHODS:
All International Orders have a higher shipping rate charged by the shipping companies and are shipped using United States Postal Service (USPS) Priority International Mail. International shipments can take 14 business days (OR LONGER) for delivery when shipped with this method.

Express Shipping:
Express mail services may also be specified and paid for, such as:

(1)USPS Express International- shipping time can be 7-10 business days, but is not guaranteed.

(2)UPS Worldwide Services- a premier service which includes a typical 2-3 business days delivery from our location.

Please note that additional funds will be required for Express Shipping and you MUST request it before your order is placed. If you wish to pay additional fees for express mailing services, you must notify us by E-mail before placing your order so we can make adjustments to your shipping rate and arrange for your payment.

Never send your Credit Card information in an E-mail.

Import Duties are collected by each country's Customs office upon delivery.

Orders are shipped only after your payment is processed and has cleared our Bank.

INSURANCE:
We assume no delivery liability or responsibility for International Orders when it is out of the USA. Wholesale value insurance from the shipper is added on higher cost orders. If you prefer retail value insurance to cover your cost of the products, you must specifically request it. Note: A higher insurance declaration may increase your Customs Charges.

CONFIRMATION:
When your order has been shipped, you will receive an E-mail with your U. S. Customs Tracking Number or an Airway Bill Number if UPS Worldwide. Once your package is picked up by the shipping company, we have absolutely no control over the delivery process.