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International Orders

INTERNATIONAL SHIPPING CHARGE POLICY:
International orders shipping charges must always be verified before orders are accepted. They are usually correct, but very often can be incorrect, either excessively high or low. In those cases a charge adjustment may be made before shipping. There is always a shipping charge and all International Orders have a higher shipping rate charged by the shipping companies. These shipping charges do not originate with us. International Orders are usually shipped using United States Postal Service (USPS) Priority International Mail. International shipments can take 14 business days (OR LONGER) for delivery when shipped with this method. If the international shipping charges do not show up on your cart, then it will have to be added manually by our order clerk. There is no free international shipping; therefore if a shipping rate isn't given, then cancel your order and E-mail it to us.

Customs:
Import Duties are collected by each country's Customs Office upon delivery to that country. Utopia Silver has no input into these charges and each customer is responsible for paying these custom duties. The customer should verify that the possible custom charges are acceptable before placing an order.

Priority Mail Shipping:
We ship all orders Priority Mail International. Due to unusually high cases of international fraud; processing time for international orders can take up to 5 business days before shipment. Shipping can take between 7-10 business days but is not guaranteed.

HOW TO PLACE AN ORDER:

You may place an order online only if your country is on the shopping cart 'dropdown' list when entering your shipping information on the shopping cart. If your country is not on the 'dropdown' list your order must be E-mailed here.

In your E-mail, describe:

(1) what you would like to order with Product Name and SKU Number;

(2) your exact shipping address (which should include street and number, province and/or state name, and country name with zip code if applicable);

(3) your contact E-mail address;

(4) and your contact phone number.

After we receive your order, we will then notify you of your International shipping rate and order total, including information on how to send your payment.

PAYMENT:
If your country is not on the 'dropdown' list in the shopping cart 'Customer Profile' page:
We can only accept Western Union, Bank Cashiers Check and Bank Money Order payments.

If your country is on the 'dropdown' list in the shopping cart 'Customer Profile' page:
Credit Card and PayPal payments are accepted as well as Western Union, Bank Cashiers Check and Bank Money Order payments. We will be in contact you by Email for payment processing.

If you choose to use Western Union, then you must notify us by email with your exact address. We will then send you an email with information on how to locate your nearest Western Union office. After sending your Western Union payment, you must then email us your Western Union Receipt Number (MTCN #).

If you are sending a Bank Cashiers Check or Bank Money Order, E-mail us and let us know that it has been sent.

Priority Mail Shipping:
We ship all orders Priority Mail International. Due to unusually high cases of international fraud; processing time for international orders can take up to 5 business days before shipment. Shipping can take between 7-10 business days but is not guaranteed.

 

Please note that additional funds will be required for Express Shipping and you MUST request it before your order is placed. If you wish to pay additional fees for express mailing services, you must notify us by E-mail before placing your order so we can make adjustments to your shipping rate and arrange for your payment.

 

Never send your Credit Card information in an E-mail.

Orders are shipped only after your payment is processed and has cleared our Bank.

 

INSURANCE:
We assume no delivery liability or responsibility for International Orders when it is out of the USA. Wholesale value insurance from the shipper is added on higher cost orders. If you prefer retail value insurance to cover your cost of the products, you must specifically request it. Note: A higher insurance declaration may increase your Customs Charges.

 

CONFIRMATION:
When your order has been shipped, you will receive an E-mail with your U. S. Customs Tracking Number or an Airway Bill Number if via UPS Worldwide. Once your package is picked up by the shipping company, we have absolutely no control over the delivery process.

INTERNATIONAL SHIPPING CHARGE POLICY:
International orders shipping charges must always be verified before orders are accepted. They are usually correct, but very often can be incorrect, either excessively high or low. In those cases a charge adjustment may be made before shipping. There is always a shipping charge and all International Orders have a higher shipping rate charged by the shipping companies. These shipping charges do not originate with us. International Orders are usually shipped using United States Postal Service (USPS) Priority International Mail. International shipments can take 14 business days (OR LONGER) for delivery when shipped with this method. If the international shipping charges do not show up on your cart, then it will have to be added manually by our order clerk. There is no free international shipping; therefore if a shipping rate isn't given, then cancel your order and E-mail it to us.

Customs:
Import Duties are collected by each country's Customs Office upon delivery to that country. Utopia Silver has no input into these charges and each customer is responsible for paying these custom duties. The customer should verify that the possible custom charges are acceptable before placing an order. If you believe the custom charges are too high, do not place the order.

 

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